Our measures to ensure you can travel with peace of mind
By now we’re all aware of the crisis that is a coronavirus. The World Health Organisation has officially changed its status from epidemic to pandemic. We have seen it spread across Europe with new cases daily and countries like Italy being placed in national lockdown. Naturally, there is massive concern about public areas, large cities and transport. At Virtuo, the health of our customers and employees is our number one priority. Given the current environment, we are doubling our efforts and carrying out all the necessary measures to make sure you can travel safely and with peace of mind.
We’re here to help
We know that your day-to-day travel plans are likely to be impacted over the coming weeks. We are working extremely hard to ensure that you have a transport service that is safe for any travel you need to do where public transport currently doesn’t suit. We are relentlessly working across a few areas to make sure you can travel safely with Virtuo.
Our cars are professionally inspected and cleaned between rentals
Virtuo cars always go through an in-depth cleaning process before and after every rental. Our team of professionals adhere to strict instructions that involve the extensive use of detergents and disinfectants.
"our team of professionals adhere to strict instructions that involve the extensive use of detergents and disinfectants"
We are also paying special attention to the main contact points with the car, for instance, the interior, the air vents, the door handles and steering wheel. Our team is committed to taking all the necessary steps to ensure the highest level of cleanliness.
You can cancel free of charge up to 3 hours before the start of your rental
"our customer service... are available 24/7 and more than happy to help"
With Virtuo, you can cancel or modify your booking up to 3 hours before the start of your rental at no extra charge. Any changes to your booking can be made on the Virtuo app. If you do experience any problems, then please don’t hesitate to get in contact with our customer service, who are available 24/7 and more than happy to help.
We encourage you to follow a few simple steps
"we recommend that you use hand-sanitizer, wash your hands regularly and carry anti-bacterial wipes when travelling"
We also need you to play your part. We recommend that you use hand-sanitizer, wash your hands regularly and carry anti-bacterial wipes when travelling. If you’re worried about the spread of coronavirus or think that you may be affected please use the NHS 111 online coronavirus service which will let you know if you need medical help and advise on what to do.
We understand and fully support the fact that people will continue to travel and get around the country. All 73 rental locations across the UK, France, Belgium and Spain are open and continue to monitor the situation. We want to assure you that we are firmly committed to containing the virus as best as possible and allow you to travel with peace and mind. Our customer service is available 24/7 to answer any questions you might have and we will continue to update this page with all the latest news.
